Application: These terms and conditions apply whether a contract has been made verbally or in writing. The hirer is responsible for the actions and decisions of all passengers on board including any additional costs incurred in performing the contract whether or not they actually travel with the party.
Additional Costs: Any additional costs incurred must be paid within 7 days from date of invoice.
Quotations: Quotes are given for the hire of Minibus/Mini Coach and Driver only, & are valid for 14 days unless specified otherwise.
Use of Vehicle: The hirer cannot assume the use of the vehicle between outward and return journeys, nor that it will remain at the destination for the hirers use unless this has been agreed with the company. The company reserves the right to add additional charges for additional mileage or time to those agreed.
Seating Capacity: Drivers will not exceed the seating capacity, no standing passengers allowed.
Animals: Will not be carried on any vehicle, except guide dogs, or with the permission from the company.
Payment: Full payment is required to secure the booking, 14 days prior to the hire taking place, unless otherwise agreed with the company.
Cancellation by Hirer: If the hirer wishes to cancel the hire and is able to give up to 72 hours notice no charge will be due, between 72 hours and 24 hours notice 50% of the hire charge may apply, after this time 100% of the hire charge may apply.
Cancellation by the Company: In the event of an emergency or an action by the hirer to vary the agreed conditions, the Company may return all monies paid and without further liability cancel the contract.
Change of Vehicle: The Company may provide a larger vehicle than the size hired at no extra charge. The Company reserves the right to hire another Coach Operator to cover the hire.
Route: The route used will be at the discretion of the Company and/or driver, unless the hirer has advised of a particular route to be taken. The hirer is to account for all passengers at the departure times agreed by the hirer. The Company will not accept liability for any losses incurred by the passengers who fail to follow instructions given by the hirer.
Delay: The Company gives advice on journey times in good faith, but does not guarantee the completion of a journey in a specific time, and will NOT be liable for inconvenience or loss caused by breakdown or delay.
Drivers Hours: The law regulates the hours of operation of the driver and the hirer accepts the responsibility of ensuring the hire keeps to the times agreed with the Company. Neither the hirer nor any passengers shall delay or interrupt the journey in such a way that the driver is at risk of breaching regulations relating to drivers hours. If any breach is likely to occur the hirer will be responsible for any additional costs. A maximum waiting time limit of 10 minutes over the agreed time, on any return journey shall apply, after this time the driver will depart.
Property: All vehicles hired are subject to restrictions on carrying luggage for statutory safety reasons; the Company shall be the judge as to whether and what extent passengers/property is carried. The Company will not accept liability for any damage or loss of property, which belongs to any passengers and is left on a vehicle. Any property recovered from a vehicle will be held at the depot and may be collected from there. After the period of one month the property will be disposed of.
Conduct: The driver is responsible for the safety of the vehicle, any passenger whose conduct is compromising the safety of them or any other shall be removed on the driver’s authority. The hirer shall be responsible for all damages caused by any such passenger.
Alcohol: Under NO circumstances may alcoholic drinks be consumed upon the vehicle.
Smoking: Smoking is NOT allowed on any of our vehicles as required by law.
Soiling: There is no eating or drinking allowed on any vehicle at any time. We reserve the right to charge a valeting charge for any soiling in our vehicles or damages made by the hirer.